Effective Date: July 22, 2025

Company: EASY PEASY GROUP LIMITED

Company Registration No.: 2748193 (Hong Kong)

Website: www.arrow-st.com

Contact: info@arrow-st.com

1. Shipping Coverage

We ship our products across Spain and all EU countries. Orders can be delivered to a location of your choice (e.g., home or work address). Please note that we do not deliver to P.O. boxes.

2. Processing and Delivery Times

Orders are typically processed within 24 hours for most items. Some products may require up to 72 hours of processing time depending on availability and category.

Estimated delivery times vary by location:

• Spain: 2–3 business days

• European Union: 3–6 business days

Exact delivery timelines will be shown during checkout and confirmed via email after the order is placed.

3. Shipping Costs

Shipping includes express delivery, tracking, and signature upon delivery to ensure the safety and integrity of the goods.

We offer:

• Delivery is free.

• There is no cash-on-delivery surcharge, so the price shown on the offer page is the amount you pay.

Once your order is confirmed, you will be contacted with details about the shipping method.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor the status of your delivery.

5. Returns and Exchanges

If you wish to return a product, email info@arrow-st.com with your order details and, where the item is faulty, a short description of the defect and the phone number given on the order. We will reply with the return address to use.

Return conditions:

• If you withdraw within 14 days, you bear the direct cost of returning the goods.

• If your complaint about a faulty or non-conforming item is well founded, we cover the carriage for the return.

• We do not deduct return carriage from a refund for a well-founded fault claim, and we refund the standard delivery cost you paid on withdrawal.

We recommend using a trackable shipping method or shipping insurance, especially for higher-value items. We are not responsible for items lost or damaged in return transit.

6. Delivery Issues or Delays

While we work with reliable couriers, unexpected delays due to customs, holidays, weather, or courier-related issues may occur. If your order is delayed or not received within the estimated timeframe, please contact us at info@arrow-st.com for assistance.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us as soon as you can after delivery. Reporting later does not affect your 24-month legal guarantee of conformity, which applies throughout that period. We will arrange a replacement or refund as appropriate after reviewing the case